Refund Policy
You can get a full refund of your first subscription payment within 14 days. Here is how to ask and what happens after.
Last updated
On this page
14 days for your first payment
If you subscribe to a paid plan and it is not what you wanted, ask for a refund within 14 days of the first payment for that subscription. We refund the full amount and do not ask you to justify it. This applies to monthly and yearly plans.
How to ask
Email hello@askvisibly.softween.com from the address on your account, or use the contact page, and say which plan and payment you mean. We confirm by email. Paddle.com Market Ltd, our merchant of record, issues the refund to the original payment method. How long it takes to show up depends on your bank or card issuer.
Renewals
Renewal payments are not refunded automatically. Cancel before the renewal date to avoid the charge. If you were charged for a renewal after you canceled, or charged twice, email us within 14 days of the charge and we will fix it.
Canceling
You can cancel at any time from the billing portal in your account settings. The plan stays active until the end of the period you paid for. After the first 14 days we do not refund the unused part of a period, except where the law requires it.
Your legal rights
This policy adds to your statutory rights and does not replace them. If mandatory consumer law in your country gives you a right of withdrawal or refund, that right stays. The free scan costs nothing, so there is nothing to refund.